Return, Exchange and Refund Policy

Overview

For greater comfort and safety of costumers, Gofoodly establishes a 100% refund of the amount of the product in case of defective product, provided that it is approved and under the conditions set out below. To avoid inconvenience and to better secure your purchasing process, we will not return and/or exchange any products.

Product Refund Policy

Gofoodly should be contacted in case of:

(1) damaged product;
(2) expired product;
(3) product with packaging or manufacturing defect.

The conditions for refunds include:

1- Communication by e-mail at contact@j5d.f0b.myftpupload.com notifying the need for a refund within 48h of receipt of the product;
2- Photo and description of the product to be refunded along with reason for refund

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your refund, we require the receipt or proof of purchase.

Once your request is received and processed, we will notify you by email of the approval or rejection of your refund.

If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business day.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@j5d.f0b.myftpupload.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a direct refund in your Gift Card.